If customer want to change the item which is shipped without problem or same option as the order, please contact us through Q&A board within 5 business days. In this case, cost for exchange / return is charged to the customer.
Only unopened and no-damaged item (original condition of package arrival) can be exchanged / returned.
The following items cannot be exchanged / returned.
- Pre-order items (most of dolls, pre-order clothes, etc. )
- Dolls with adjustment option (e.g. Doll with face-up / removing seam line / piercing ears)
- Opened or used item