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BANK ACCOUNT

  • BANKSHINHAN BANK
  • SWIFT CODESHBKKRSE
  • ACCOUNT180-003-917545
  • NAMELUTSDOLL
  • BANK ADDRESS20,Sejong-daero 9-gil, Jung-gu,Seoul, Korea
  • TEL82-2-765-2326
  • ADDRESS308ho,Woolim E-biz Center 2cha, 12, Digital-ro 33-gil,Guro-gu, Seoul, Korea (08377)

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Item return & exchange policy

Posted by LUTS DOLL(ip:)

Date 2019-03-28 15:21:54

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If customer want to change the item which is shipped without problem or same option as the order, please contact us through Q&A board within 5 business days. In this case, cost for exchange / return is charged to the customer.
Only unopened and no-damaged item (original condition of package arrival) can be exchanged / returned.

The following items cannot be exchanged / returned.

- Pre-order items (most of dolls, pre-order clothes, etc. )
- Dolls with adjustment option (e.g. Doll with face-up / removing seam line / piercing ears)
- Opened or used item

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