LUTSDOLL Sign up now for a variety of benefits await events.

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CUSTOMER CENTER

BANK ACCOUNT

  • BANKSHINHAN BANK
  • SWIFT CODESHBKKRSE
  • ACCOUNT180-003-917545
  • NAMELUTSDOLL
  • BANK ADDRESS20,Sejong-daero 9-gil, Jung-gu,Seoul, Korea
  • TEL82-2-765-2326
  • ADDRESS308ho,Woolim E-biz Center 2cha, 12, Digital-ro 33-gil,Guro-gu, Seoul, Korea (08377)

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How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your sign in, you can get several benefit!
1. It saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
2. Point is accumulated based on your order total. It can be used as cash for order when it is over $10.
3. Exclusive event & coupon is offered for members
How to order
1. It is available to purchase as member or guset.
2. Select an item you would like to purchase, and then click the 'CART' button.
3. Then, you can choose to 'CHECK OUT' or 'CONTINUE SHOPPING'. After put all items into the cart, push 'CHECK OUT'.
4. Fill in the delivery information then shipping fee will be added in this stage.
5. Choose the payment method. If you have coupon and store credit you can use, it appears on this stage. Please feel free to use it.
6. Proceed the check out to push 'PLACE ORDER' button.
7. After payment is done, you will receive an email confirming your order that includes your order number.
Payment
1. PayPal (lutsdoll.co.ltd@hotmail.com)
2. Credit card (PG:Eximbay)
3. bank transfer (Please send Bank transfer fee 30USD together)
* The payment for order is confirmed once a day, in 10:00~11:00 a.m. of business day.
* It takes 1~2 business days to confirm your payment using PayPal. Bank transaction takes 1~2 weeks. Credit card payment is confirmed immediately.
* When the payment is confirmed safely, the order status would be 'Payment confirmed - order in process'.
* Payment should be sent within 7 days since order is made (including holiday), unless the order is automatically canceled.
Shipping
  • Shipping Method : Parcel Service
  • Shipping Area : Worldwide
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 5 - 14 days
  • We use EMS service under the contract to ship your products. In your country, EMS service can be changed local carrier service. We offer our shipping service all over the world.
    To check the shipping process and detail, please refer to our CUSTOMER GUIDE (Click!)

    Some South American and African area, other countries such as Italy, Kuwait, Colombia, Puerto Rico, Guam and so on is categorized as 'EMS PREMIUM' zone.
    The shipping condition can be changed by the country. In such case, we will contact your email, please check your email for order is correct.

    Please remember that we do not have responsibility on any accident from condition of delivery handling and tariff.
Returns & Exchanges
If you have any problem on our product, please contact us through Q&A board immediately.
You MUST contact us WITHIN 5 DAYS since you receive item. (Based on EMS Tracking arrival date)
If there is shipping accident / product defect, free exchange & return can be offered. Otherwise, return / exchange cost can be charged.
On detail of our return and exchange policy, please refer to our GUIDE
1. Item return & exchange policy (Click!)
2. Damaged item return & exchange policy (Click!)
Refunds
If customer cancel the order or the order is canceled by inevitable reasons (e.g out of stock items), we refund the payment.
The refund is done as the way of payment, following the payment agent regulation. (PayPal / Local credit card company rule)
Usually it takes 1~3 business days for PayPal refund / 1~29 business days for credit card company refund.

* The pre-order items (most of dolls / some clothes) cannot be canceled.
* If the order is not paid within 7 days, the order is automatically canceled.
* Under specific circumstance, the order can be canceled within 3 days without notice.
(e.g. Item discount event period, quantity limited items order…)
Other
* Point is 'Store Credit or Mileage' like airline mileage. If you purchase items, 1% of item price is accumulated as the point. It is offered when the order status is changed into ‘Delivered’. (14 days later since the tracking number was registered)
* If it is accumulated over $10, you can use it at checkout page for order. (If the point is under $10, the point using page does not appear.)
* When new customer signs in, $1 store credit (=point) is offered.
* It is not exchanged as cash or other goods.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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